Refund Policy

If you’re not happy with the finished video, reply to your delivery email within 30 days and tell us what’s wrong. We’ll redo it at no additional cost — a different voice, a tweaked message, a re-render with a sharper photo — whatever the fix calls for.

If we can’t produce a result you’re happy with after a redo attempt, you are entitled to a full refund. Refunds go back to the original payment method and typically post within 5–10 business days depending on your bank.

Orders that fail content review (e.g. the uploaded photo doesn’t meet the guidelines) are refunded automatically. You’ll get an email explaining why.

You can cancel an order before generation starts. Once we’ve started rendering the video, the order moves to “in production” and the standard satisfaction guarantee path applies instead.

Email support@voicepaws.com with your order email and a one-line description of the issue. We respond within one business day.